How or Where do you get Support for Zoho?
Don’t Zoho offer support?
Yes they do, and every customer we talk to who has used Zoho Support speaks highly and compliments the teams. The difference with our support for Zoho is that it is a more consultative approach. It is our experience that usually customers don’t need Support (that is something is broken and needs fixing) but what they actually need is ad hoc consultancy to achieve an outcome.
FlexableIT have a number of support options depending on what your requirement is, and how critical Zoho is to core business functions.
FlexableIT are able to offer contracted Support for Zoho built around a SLA (Service Level Agreement). This can range from telephone support or email / web access only, Business hours or 365×24. All contracts come with defined response times. This level of support for Zoho means that your business knows that it can get help or assistance whenever it is needed.
We work with companies on a retained basis, effectively becoming an extension of their IT department. The objective and benefit of us being on a retainer are:
- We are there when we are needed and we understand your business
- When we are not being used in a support role we are identifying ways of enhancing your Zoho usage
- We are available to train users or system administrators either as new users, refreshes or in the latest features
We only offer call off hours to companies that we are satisfied are at a level of Zoho experience or a company that has been trained by us. The reason is simple – too often the call off hours are not used productively to fix or resolve issues which would have been covered in training. For call off hours to work to your benefit, a base level of knowledge is needed.